Web design Bournemouth & Poole
Support
Outside of the 30 day warranty period (where all fixes and support are included) it is recommended that the client takes out a support contract in order to receive fixes to their site and support for their employees. Yammayap's support performance standards are as follows...
Priority 1 fault
Unable to work
1 hour to respond
The support services team will start remedial work immediately and will resolve the issue as soon as practically possible after the event.
Priority 2 fault
Working but a major fault
2 hours to respond
The support services team will aim to resolve the issue within 1 working day.
Priority 3 fault
Working but a minor fault
1 working day to respond
The support services team will aim to resolve the issue within 5 working days.
Priority 4 fault
Minor fault for next enhancement
2 working days to respond
The support services team will resolve the issue at the next software release or as agreed with the Client.
Priority 1 fault
Unable to work
1 hour to respond
The support services team will start remedial work immediately and will resolve the issue as soon as practically possible after the event.
Priority 2 fault
Working but a major fault
2 hours to respond
The support services team will aim to resolve the issue within 1 working day.
Priority 3 fault
Working but a minor fault
1 working day to respond
The support services team will aim to resolve the issue within 5 working days.
Priority 4 fault
Minor fault for next enhancement
2 working days to respond
The support services team will resolve the issue at the next software release or as agreed with the Client.
For more information about Support get in touch or call us in Bournemouth on 08456 499466.